Privacy Policy

1. Introduction

Welcome to Bring Photos Alive. We are operated from London, United Kingdom. We provide a digital service that brings your old photos to life by creating short, animated videos. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

To create your videos, we collect a small amount of information:

• Email Address: We collect your email address to manage your order and deliver your final video.
• Payment Information: Payments are handled by our secure payment processor, Stripe. We do not collect, see, or store your credit card information.
• Your Photos: We collect the photos you upload for the sole purpose of generating your video.
• Technical Information: When you visit our website, our systems automatically collect technical information (like your IP address and browser type). This is a standard part of how websites operate and is necessary to provide our service.

3. How We Use Your Information

We use your information to provide the service you request. To generate your video, we use AI technology that may involve third-party service providers for technical infrastructure such as servers, hosting, AI inference and cloud processing. We provide these partners only with the data necessary to perform their function.

4. How Information Is Shared

Your information may be shared in the following limited circumstances for our service operations:

• With Service Providers: We share information with trusted companies that help us operate our business, such as for payment processing (Stripe) and technical video processing.
• For Legal Reasons: We may disclose information if required by law or to protect our rights.
• Business Transfers: If our company is involved in a merger or sale, your information may be transferred.

5. Cookies, Analytics, and Advertising

We use cookies and similar technologies that are necessary for our site to function and to improve your experience. You can control cookies through your browser settings.

To advertise our services, we use analytics tools such as the Facebook Pixel. These tools help us understand user interactions with our website and run advertising campaigns on social media platforms.

6. Data Security

We are committed to protecting your information and implement reasonable technical measures to do so. All payment information is processed securely by our payment processor, Stripe, in compliance with industry standards.

7. Data Retention

We keep your information only as long as necessary:

• Email Address: Retained for communication and our business records.
• Uploaded Photos & Generated Videos: Retained long enough to create your video, deliver it successfully, and allow a reasonable period for you to download it.
• Payment Records: We retain transaction information for the period required by law.

8. International Data Transfers

To provide our service, your information (including uploaded photos) may be transferred to and processed by AI inference and cloud service providers located in other countries, including the United States. By using our service, you consent to this transfer.

9. Your Rights

You may have rights regarding your personal information, including the right to access, correct, or request the deletion of your data. To exercise these rights, please contact us.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.

If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information promptly. If you believe that a minor has provided us with personal data, please contact us at email.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.